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Contact Information

Albany County
Department for Children,
Youth and Families
112 State Street
Room 300
Albany, NY 12207

Voice: (518) 447-7324
Fax: (518) 447-7578

Colette V. Poulin, Commissioner

 

Department for Children, Youth and Families Programs & Services

THE HOPEBOOK

A Survival Manual for Parents Caring for a Child with Special Emotional or Behavioral Needs

Originally developed by a mom to help other parents and families learn from her experiences, The HopeBook empowers parents of children with emotional or behavior problems to be the best possible advocates and case managers for their families.

The HopeBook answers many questions that a parent will come across while trying to help a child with special emotional or behavioral needs. Many parents have been confused by the array of services available -- The HopeBook provides useful hints and strategies for guidance.

Remember, you are not alone. Do not be afraid to turn to other parents for help. If you have any questions or need help accessing services, please feel free to call Families United Network at (518) 426-2619.

To order a print edition of The HopeBook, please contact Joan Valery at Families United Network at (518) 426-2619.


Principles of an Effective Advocate

Know your child’s rights and your rights.

View yourself as an equal member of the decision making team.

Be active and involved in every step of your child’s school program.

Keep the lines of communication open with your child’s teacher and mental health professionals. Don’t be afraid to provide positive as well as negative feedback.

Be assertive. Stand up for your child’s rights while respecting the rights of others.

Follow up with your complaints.

Do not compromise any part of your child’s program that you feel is essential.

Find out about, and use resources to give assistance when necessary.

Take someone else with you as a support person when you attend meetings.

REMEMBER. . . YOU and ONLY YOU are your child’s best advocate!

YOU KNOW YOUR CHILD BEST!

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Child Protective Services (CPS) Hotline:
1-800-342-3720

 
The HopeBook

A survival manual for parents caring for a child with special emotional or behavioral needs.

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