Home Energy Assistance Program (HEAP)

If you have any questions, please call: (518) 447-7323.

Emergency HEAP can often help people who are confronted with heat-related emergencies, such as a lack of fuel, a utility shut-off, or inoperable/unsafe heating equipment.

If you are eligible for HEAP, we encourage you to apply.

We have information on this page about income eligibility limits, where to apply, and how to download a printable application. For additional information, you contact us the Albany County HEAP Hotline at (518) 447-7323 or by email at energy@albanycounty.com

2013-2014 Income Limits for HEAP

Household Size Gross Monthly
1 $0–2,194
2 $0–2,869
3 $0–3,544
4 $0–4,219
5 $0–4,894
6 $0–5,569
7 $0–5,696
8 $0–5,822
9 $0–5,949
10 $0–6,076
11 $0–6,534

Where to Apply for HEAP Benefits in Albany County

PLEASE NOTE that ACAP will no longer be handling HEAP applications on behalf of Albany County Department of Social Services at either of their locations.

Cornell Cooperative Extension will handle ALL HEAP in person and mail-in applications for the entire County at the following locations:

  • CHOICES, Rte. 9 W Faith Plaza, Ravena
    Phone: (518) 756-8650 Fax: (518) 756-3988
  • Cornell Cooperative Extension, 230 Green St Albany 3rd floor
    Phone: (518) 765-3500 Fax: (518) 463-8218
  • Cohoes Multi-Service Senior Center, 10 Cayuga Plaza, Cohoes
    Every Tuesday 1:00-3:30pm

Application for HEAP can be made electronically at www.mybenefits.ny.gov external website

The Albany County Department of Social Services phone number for HEAP is (518) 447-7323. That phone line is monitored at regular intervals during regular business hours and messages are returned promptly. You may also email energy@albanycounty.com. The HEAP fax number is (518) 447-2518.

Applicants who have no power or less than 1/4 tank of deliverable fuel should be directed to the DSS office at 162 Washington Ave.

Create a printable HEAP application on your own computer!

Simply follow the directions on the NYS Office of Temporary and Disability Assistance external website website, print out your application and bring it in to a location listed above.