Protective Services for Adults (PSA)
Protective Services is a system of care and services for those facing abuse
and/or neglect. A protective services referral should be made if an individual
meets the following criteria:
18 years or older
physical or mental impairment
cannot protect themselves from
neglect, abuse or hazardous situations
are unable to provide for their most
basic needs for food, clothing, shelter or medical care
have no one willing or able to assist
Services is available to all adults, without regard to income, and will provide
services directly to the individual or arrange for assistance with community
agencies in order to reduce the risk of harm.
Adults have a right to make their own decisions and, therefore, may
choose to accept or refuse PSA involvement. However, if a person is at risk and
unable to understand the potential harm and consequences of their behavior, PSA
will intervene on their behalf. A mental health assessment and court intervention
are generally required for involuntary services. In these cases, PSA services
can be court mandated in order to protect the individual.
the Albany County NY Connects number at (518) 447-7177 to discuss the situation
with qualified caseworkers. If appropriate, a PSA referral will be taken. If you have questions regarding PSA services
you can email us at firstname.lastname@example.org.
Albany County Home Care Programs
NY Connects Unit will assess an individual’s level of need for home care
services. Depending on the individual’s funding
source, NY Connects will arrange for the delivery of appropriate supportive
services that will enable the person to remain safely in the community. The NYS Department of Aging’s Expanded In-Home
Services for the Elderly Program (EISEP) is a home care program for individuals
60 years and older who are not receiving Medicaid and need home care services. EISEP is an income based program; depending
on one’s income level they may or may not have a cost share for the home care
service. EISEP services include assistance
with light house cleaning, laundry, meal prep, shopping and personal care
(bathing, dressing etc.)
receiving Medicaid are asked to call Albany NY Connects to speak with a
caseworker who will verify the type of Medicaid the person has and direct them to
an appropriate home care service agency. For individuals in certain Medicaid programs, NY Connects staff will
conduct an assessment. Appropriate
services will be arranged by NY Connects and maintained in the Adult Services
Home Care Division.
Home Care Program Questions and
What does the assessment entail?
For Medicaid home care programs, a Registered Nurse and caseworker will
conduct a home assessment and develop a plan of care based on the
assessment. The Care Plan will list the activities
with which the individual needs assistance.
If an individual is on Medicaid, the Albany County NY
Connects caseworker will first verify the type of Medicaid the individual is receiving
and, if warranted, refer that person to the Conflict Free Evaluation and
Enrollment Center by calling 1-855-222-8350.
If it has been determined that the services will be assessed and managed
through Albany County, the individual must have a physician complete the Home
Care medical assessment form. The physician must see the individual within 30
days of completing the medical form.
Once the form is received by NY Connects, an appointment for a full home
care assessment will be arranged.
Individuals who are over age 60 and are in need of home care services
may qualify for reduced or no cost home care services through the NYS
Department for Aging’s Expanded In-Home Services for the Elderly Program
(EISEP). This is for individuals who do
not qualify for Medicaid due to income and resources. The EISEP program is administered
through Albany County Department of Social Services NY Connects program. EISEP is a non-medical program, meaning a
physician does not have to determine if the individual requires the services.
home care affect any other benefit I maybe receiving through the Department of
A. No. You will
continue to receive all benefits for which you are eligible.
there a time limit for receiving home care services?
A. No. Home care services are based on the
individual’s physical needs and financial situation. If there are changes in income,
physical condition or Medicaid status then home care services may be changed.
does an individual know if a person is eligible for home care assistance?
Albany County NY Connects at (518) 447-7177 and staff will provide you with the
information you need to know.
Call Albany County NY
Connects for more information or to make a referral at ( 518) 447-7177 Monday
through Friday 8:30-4:30pm