Office of the Albany County

Communications Center

The Albany County Sheriff’s Office E911/Communications Center provides dispatch services to the Office of the Sheriff, the New York State Police, the City of Cohoes Police and Fire, the City of Watervliet Police and Fire, the Village of Green Island Police and Fire, the Town of Coeymans Police and Fire, ten volunteer fire companies, and five ambulance companies. The E/911 Communications Center also provides services, as needed, for several other state and local law enforcement agencies as well as Albany County’s Highway and Probation Departments.

The Albany County Sheriff’s Office E911/Communications Center is the primary E911 answering point for six towns, three villages and two cities. In two of these municipalities, 911 calls that do not require emergency medical dispatch are transferred upon receipt and determination. However, if the call is of a medical nature then the Albany County Telecommunicator must follow through with the call until the fire department or ambulance arrives on the scene.

The Albany County Sheriff’s Office E911/Communications Center is also the station responsible for the management and administration of the 911 system throughout Albany County encompassing all jurisdictions. During the course of the year, the technology unit of the Sheriff’s Office E911 Program has effectively supported the technical needs of first responders throughout the County of Albany. The technology unit, which is housed in the Albany County Communications Center, implements and maintains cutting edge technical tools for first responders in multiple law enforcement and public safety agencies and disciplines. The primary and secondary Public Safety Answering Points (PSAPs) that are supported by this unit are the Albany County Sheriff’s Office, the Albany Police Department, the Colonie Police Department, the Bethlehem Police Department, the Guilderland Police Department, the New York State Police at the Empire State Plaza, and the Menands Police Department. In addition to these PSAPs, this unit is responsible for technology that is deployed in over fifty different fire departments and emergency medical service departments within the County of Albany.  As a result, the unit handles requests for the support and maintenance of nearly eighty different systems and applications.