Office of the Albany County

Video Visitation

Video Visitation Flyer - Cold Weather Special

We are pleased to be able to offer inmate visitors at the Albany County Correctional Facility, a convenient and inexpensive optional alternative to contact visitation.

IP Web Visitor

IP Web VisitorĀ© is a correctional video visitation system that allows family and professionals to visit incarcerated individuals over the internet, from the convenience of their homes or offices.

The IP Web VisitorĀ© System is easy to use and requires no special computer skills. Visits are inexpensive, typically far less costly both in time and money, when compared to traveling to the correctional facility.

IP Web VisitorĀ© utilizes the power of the internet to deliver clear visitation sessions from home or office. Family members, attorneys and clergy can schedule visits and talk with loved ones and clients over the internet-eliminating the time and stress associated with travel to the correctional facility.

Cold Weather Special!
November 1 through December 31
Only $7 for a 15 minute general visit (normally $10)
Professional visitors can log onto the website for further pricing.

conduct visits from the comfort of your home or office

step-by-step instructions and quick setup



Where can I go to find information about visit scheduling and troubleshooting?

IP Web Visitor provides a Frequently Asked Questions (FAQ) page and an online User's Guide. Go to to access these informative pages prior to your visit.

If I don't have a credit card how can I pay for visitation?

You can purchase a prepaid money card from most retailers such as Wal-Mart or Target. You can refill the money card as often as you like.

What is your refund policy?

Once you reserve a visitation time slot at a specific detention center, you will be charged a fee for this reservation. This fee is NON-REFUNDABLE. If you are unable to conduct your visit in accordance with your reservation as the result of a technical problem at the facility, you may be entitled to receive a substitute reservation code that will entitle you to reserve a future visit at no additional cost. Substitute Reservation Codes are issued at the discretion of the management of the facility at which your visit was scheduled. Problems with your computer equipment or your internet service that prevent you from conducting a scheduled visit will not qualify you to receive a Substitution Reservation Code. To request a Reservation Code, go to, navigate to the Sign In page, login, then click the code request link.

Are my sessions recorded and monitored?

Yes. If you are a professional visitor and the agency has approved your professional status, your visits will not be monitored or recorded.

Can I still have contact visits?

Yes. The state of New York mandates contact visits. IP Web Visitor is an optional means of visitation

OffenderWatch external website

Law Enforcement Request for Information (DSS) [PDF]

Albany County Animal Abuse Registry external website